Frequently Asked Questions.
Q: Is the "Great
Start Guide" intended only for people who have never
managed before?
A:
No, not at all. Although the guide is very useful for anyone with no or
little management experience, it's also designed for
any
manager
in their first, second or third management job. Very
experienced managers have found it of benefit because it provides a
systematic approach and checklists for assessing your
management job and making plans.
Q: I don't work
in the United
States? Can I still be a member of The New
Managers Club?
A:
Yes, of course. We have members from many countries around the world.
Many of the issues facing managers are the same
regardless
of culture or country. Legal requirements can vary and where
these impact we will point that out to you. You should always
check the law as it applies to you and your employer. Also, we believe
that when international perspectives on management are shared, there is
great value to everyone. The great ideas from one company in a
particular country can be a "light bulb" moment in another company in
another country.
Q: Can I share
the Club's materials
with my friends and colleagues?
A:
No, please do not share our services with non-members. Our staff works
hard to provide you with quality products and content, please don't
share it with others. The more members we have, the faster we can
invest in our service to you and therefore improve the support you
receive. If you know someone who is interested in joining The New
Manager Club, please join our affiliate program and encourage them to
sign-up. You will receive a commission and
you will allow our membership site to continue to provide the highest
quality management training available online.
Q: I have a
question for the
Clubs's "Ask an Expert" section.
Will my boss and colleagues be able to see my question and identify me?
A:
No, it's not possible for you to be identified. Firstly, remember that
this is a site to which only members have access, it isn't open to the
public. We NEVER refer to our members by their name and we NEVER
indicate their gender. We only reference a member by initials and the
initials are not part of the member's name. We don't think it can get
more anonymous.
Please take care yourself though when you write to us. Don't mention
your company by name - even refering to an aerospace company in Seattle
could be a give away. However, relax because your messages to us are
always vetted, by us, prior to publication on the site.
Q: I just signed
up and I want to
get started right away. What do I do?
A: Once your payment has been completed, you will receive an
e-mail with log-in instructions. You may also log into the portal by
using this link: The New
Managers
Club - Members. Be sure to have your username and
password
handy.
Q: I forgot my
username and/or
password, what do I do?
A: If you visit here: The New
Managers
Club - Members , at the bottom there is a box to enter your
e-mail
address and have your information sent to you.
Q: I bought the
Great Start Guide.
I thought it was a one time purchase, not a monthly charge.
A: When
you purchase the Great Start Guide, also included is a trial membership
to The New Managers Club. It is stated here: Terms
and on our Great Start
Page that you will continue to be
charged a monthly membership fee if you do not cancel.
Q: How do I
cancel my membership?
A: We'll be sorry if you want to cancel! Would you please take a
minute
to let us know why - that will help us to improve our service. You can
cancel your membership any time by emailing us at support-at-tfbassociates.com
with the subject line "TNMC Manual Cancellation".
Q: I meant to
cancel my membership
but forgot. I've just cancelled now, can I have a refund for this month?
A: No sorry. We do not offer full or partial refunds for late
cancellations. You must cancel your membership before the next payment
in order to not be charged. Once you have cancelled you will continue
to have access to the Club through the month you have paid.
Q: I referred
someone to your site,
but I forgot to use my affiliate link. Can I still get credit?
A: No, unfortunately you must use your affiliate link in order
to
receive affiliate credit. This is necessary for accounting and tax
purposes.
You may contact our support desk here: support-at-tfbassociates.com
